Dental Quality Assurance Supervisor
Remote•United States•Full-time
$22 - $25 hourly
$22 - $25 hourly
About the Job
About iCore
iCore is a dentist-led healthcare company with more than 15 years of experience supporting dental and healthcare practices nationwide. We combine secure, cloud-based technology with hands-on practice management services to help practices run stronger clinical and administrative operations.
We are more than a software company. iCoreConnect partners directly with practices to support revenue cycle management, billing, insurance verification, compliance, analytics, and day-to-day operational workflows. Our approach is built on real-world experience and a deep understanding of how practices actually function.
Behind iCoreConnect is a thriving, collaborative team of clinicians, operational experts, technologists, and customer success professionals who work together to help our clients succeed. We’re proud to be a leading company built by dentists, for dentists — focused on partnership, accountability, and long-term impact.
Mission: To give dental teams one connected platform that lets them focus on exceptional patient care.
Vision: Building the leading technology-enabled dental management platform through excellence in service, automation, and measurable results.
Core Values: Excellence, Accountability, Client Success, Teamwork, Innovation.
Lead the team. Own the numbers. Make billing brilliance happen.
Are you a dental billing pro who loves clean claims, balanced ledgers, and systems that actually work? Do you thrive on leading teams, improving processes, and catching the tiny details others miss?
If so, we’re looking for you.
We’re hiring a Dental QA Supervisor to lead our billing operations, elevate performance, and ensure every claim, payment, and report meets the highest standards of accuracy and compliance.
What You’ll Be Doing:
Lead & Elevate the Team:
- Supervise and support our dental billing team with hands-on leadership.
- Train, coach, and onboard team members to ensure consistent excellence.
- Foster accountability, performance, and continuous growth.
Own the Process:
- Build, improve, and refine systems that increase efficiency and accuracy.
- Monitor claim volumes, appeals, deadlines, and payment posting quality.
- Ensure payments are posted correctly and checks are handled accurately.
- Identify workflow gaps and implement smart solutions.
Be the Quality Champion:
- Review documentation accuracy (deductibles, copays, exclusions, discrepancies).
- Investigate payment inconsistencies and collaborate with accounting to resolve issues.
- Maintain strict HIPAA compliance and safeguard sensitive information.
- Prepare detailed performance, operational, and compliance reports.
Collaborate & Communicate:
- Coordinate with contractors and the contracting party.
- Lead performance meetings and provide actionable feedback.
- Proactively address issues before they become problems.
What You Bring:
- 3–5+ years of experience as a Dental Insurance Coordinator.
- Proven leadership experience in dental billing.
- Strong technical skills with dental billing software and Microsoft Office (especially Excel).
- A sharp eye for detail and a passion for accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- A “figure-it-out” mindset and adaptability to evolving systems.
Who You Are:
You’re someone who naturally leads with:
- Discipline & accountability.
- Integrity & confidentiality.
- Reliability & responsibility.
- Initiative & proactive problem-solving.
- A results-driven mindset.
You don’t just maintain standards — you raise them.
Why Join Us?
This isn’t just a supervisor role. It’s an opportunity to:
- Shape and strengthen a high-performing billing team.
- Improve systems that truly make a difference.
- Work in a collaborative, professional, and forward-thinking environment.
- Have a real impact in a highly regulated healthcare setting.
Financial Benefits:
- Salary $22-$25/hr.
- Comprehensive health insurance for you and your family.
- Dental insurance.
- Vision insurance.
- 401(k) retirement plan.
- FSA (Flexible Spending Account) savings plan.
- Life insurance coverage.
- Up to 120 hours of paid time off (PTO).
- Company-provided equipment to support remote work.
About iCoreConnect
Standard Dental Opco, Inc., doing business as iCore, provides responsive dental billing services for a highly regulated healthcare environment. We take a unique approach by designing and continually improving our services based on real conversations with the dental professionals and billing teams we support. This allows us to empower our clients with the efficiency, accuracy, security, and compliance they truly need, along with the reliable support they deserve.