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Technical Support Specialist (FT)

Orlando, FloridaFull-time
About the Job
iCoreConnect is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal. The company is headquartered in the Orlando metro area.

The Technical Support Technician is the final escalation point within Support and Customer Service. This position is ideal for technical troubleshooters who positively and clearly interact with the customer in both written and verbal communication. The winning candidate knows how to structure his or her thought process in order to determine the problem and work toward resolution in a systematic and helpful way.

Required Skills:
  • Strong analytical and problem-solving skills.
  • Methodically troubleshoot and resolve issues.
  • Excellent written communication and verbal skills, as well as strong listening skills.
  • Strong interpersonal skills.
  • Strong customer relation skills.
  • Strong phone support skills preferred
  • Ability to handle multiple priorities.
  • Ability to develop documentation for common issues.
  • Takes initiative to learn and develop.
  • Positively works with small teams and motivated when working independently.

Experience with:
  • Various email systems (Outlook, Thunderbird, Webmail)
  • Excellent understanding of email systems and protocols (e.g. IMAP, SMTP)
  • Windows & Apple operating systems and utilities
  • Modern day browsers (e.g. Chrome, Safari, Firefox, IE)
  • Standard debug tools and processes available in/for browsers (e.g. Firebug)
  • Remote access services like TeamViewer, Splashtop, etc.

Helpful Knowledge:
  • Database Management
  • CRM software (e.g. Salesforce)
  • PHP/JS/CSS
About iCoreConnect

iCoreConnect creates responsive software for high compliance industries. We take a unique approach. Our team designs and continually innovates our software based on actual conversations with the people we serve. That’s how we empower our clients to achieve the efficiency, security and compliance they truly need, with the support they deserve. We work together to ensure the overall health and growth of the company through the individual success of every team member. We prioritize professional development and provide every opportunity for our team members to grow their skills and talents, and become even more effective.